1. Introduction
BitRefunds ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and contact details (email, phone number)
- Date of birth and nationality
- Government-issued identification documents
- Financial information and transaction history
- Cryptocurrency wallet addresses
- Communication preferences
2.2 Technical Information
We automatically collect certain technical information:
- IP address and geolocation data
- Browser type and version
- Device information and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Cryptocurrency exchanges and platforms
- Financial institutions and payment processors
- Public records and databases
- Legal and regulatory authorities
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Process and manage your fund recovery requests
- Verify your identity and conduct due diligence
- Communicate with you about your case
- Provide customer support and assistance
- Process payments and transactions
3.2 Legal and Compliance
- Comply with applicable laws and regulations
- Prevent fraud, money laundering, and financial crimes
- Respond to legal requests and court orders
- Maintain records for regulatory purposes
3.3 Business Operations
- Improve our services and user experience
- Conduct research and analysis
- Send marketing communications (with consent)
- Protect our rights and property
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Legal and financial advisors
- Technology and security providers
- Payment processors and financial institutions
- Customer support and communication services
4.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders or legal proceedings
- Cooperation with law enforcement agencies
- Regulatory reporting requirements
- Protection of our rights and safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response and breach notification procedures
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
- The nature and purpose of the information
- Legal and regulatory requirements
- Ongoing business relationships
- Dispute resolution and legal proceedings
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Verify the accuracy of your information
7.2 Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain processing activities
7.3 Marketing Communications
- Opt-out of marketing communications
- Manage your communication preferences
- Unsubscribe from email newsletters
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
8.1 Types of Cookies
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for targeted advertising and content
- Preference Cookies: Remember your settings and preferences
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws and regulations.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.